To contact Neptune, call 416-23-METER (416-236-3837). Our call centre is open from Monday to Friday from 7 a.m. to 9 p.m. and on Saturday 8 a.m. to 6 p.m, closed on Sunday. Or just fill out the form below and we will get back to you within 2 business days.
If you wish to contact the City of Toronto about inquiries, service or complaints, please call us at either 311 or 416-338-1616 (monitored phone line), email at us at email@example.com or go online here
If you are still unsatisfied with a situation after attempting to rectify it with Neptune and or City staff, you may present your complaint to the Ombudsman. To contact the Ombudsman, and to learn about the process, please visit: here .