Contact us

To contact Neptune, call 416-23-METER (416-236-3837). Our call centre is open from Monday to Friday from 7 a.m. to 9 p.m. and on Saturday 8 a.m. to 6 p.m, closed on Sunday. Or just fill out the form below and we will get back to you within 2 business days.

If you wish to speak to someone at the City of Toronto, please call 311 or 416-338-1616 (monitored phone line), or email at us at Be sure to include details about your concern, as well as your name, full address and daytime contact number.

If you are still unsatisfied with a situation after attempting to rectify it with Neptune and/or City staff, you may present your complaint to the Ombudsman. To contact the Ombudsman and learn about the process, please visit here .


Meter and installation is free!
This is a mandatory program.
Book appointments after receiving orange booklet.
Installers need inside access to your home.
Installations take 30 to 90 minutes.
Someone 18 years or older must be present.
Your Neptune installer will always wear an ID badge and be in uniform as shown below: