To contact Neptune, call 416-23-METER (416-236-3837). Our call centre is open from Monday to Friday from 7 a.m. to 9 p.m. and on Saturday 8 a.m. to 6 p.m, closed on Sunday. Or just fill out the form below and we will get back to you within 2 business days.
If you wish to speak to someone at the City of Toronto, please call 311 or 416-338-1616 (monitored phone line), or email at us at firstname.lastname@example.org. Be sure to include details about your concern, as well as your name, full address and daytime contact number.
If you are still unsatisfied with a situation after attempting to rectify it with Neptune and/or City staff, you may present your complaint to the Ombudsman. To contact the Ombudsman and learn about the process, please visit here .